FAQ

Everything you need to know to import

Sure. Once a shipment is booked you will be able to track it via a link you will receive to your email. If you work with the Multiple Order Manager, you will be able to access all of the tracking links from your account.

The calculator is a better fit for occasional cross-border orders you need to ship. The Multiple Order Manager (MOM) will be a better fit if you have many orders you need to ship daily or weekly. With the MOM there is no limitation on shipments quantity, for single items or LCL/LTLs, and the shipment booking is in just 3 steps!

Of course. Every shipment is insured all the way (door to door) according to its value.

For now it’s completely free to use Ladingo, including all the features like tracking, labeling etc.

Ladingo is currently operating in 4 countries , United States, China, Canada and Israel. Ladingo is working on adding more countries to it’s system, stay tuned!

The shipping rate is the absolute final rate and already includes the duties and taxes. You will not have any extra charges, assuming you provided an accurate data. Ladingo guarantees the rate.

The shipping rate we generate always includes all the customs charges, also the duties themselves if there are any.

Depends on the locations, from China to US it’ll take typically 20-30 days to arrive. From US to Canada it’ll take around 7-8 days.

We do not always ship by sea, Ladingo’s job is to optimize the route for best rate and ETA, according to it we choose best port of origin and destination, sea/ air/ ground freight.

Yes. All side are notified, the shipper and the recipient.

Our service representatives are available for you via email [email protected] or chat, contact us!