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FAQ

FAQ

Everything you need to know to ship globally Like a pro

Sure. Once a shipment is booked you will be able to track it directly from the Ladingo system under “Shipments”.

The HS- code helps us to know what is the exact product you are shipping and if it has any regulation. If you know the category, you can choose that instead of entering the HS-code. If you don’t know the HS, or can’t find the category, you can write us to team@ladingo.com and our team will be happy to help you with the classification of the product, 

Shipping insurance can be purchased for an additional fee.

For now it’s completely free to use Ladingo, including all the features like tracking, labeling etc. 

Ladingo is currently operating in China and the US. Ladingo is working on adding more countries to its system in the future, stay tuned!

The shipping rate includes the duties and taxes estimation. Assuming you provided accurate data, you will not have any extra charges.

 

The shipping rate we generate always includes all the customs charges, also the duties themselves if there are any.

From China to the US, it’ll take typically 20-30 days to arrive. However, Covid restrictions and congestion at ports might delay the delivery.

 

Goods are being shipped from Yantian port in Shenzhen, China to Los Angeles or Long Beach.

Yes. All side are notified, the shipper and the recipient. 

Our service representatives are available for you via email team@ladingo.com or chat, contact us!

With Ladingo, you skip all unnecessary service providers, ordering shipments directly from the shipping company without paying any extra fees.

In case you do not have an EIN or SSN number, you should use the services of an IOR (Importer of Record).

According to US requirements, an Importer without EIN or SSN has to provide IOR who will take responsibility for the imported goods.

Before goods can be cleared through customs, the importer of record is responsible for ensuring that all legal requirements are met and taking responsibility for it.

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