In this glossary, we hope to cover everything you wanted to know about shipments and the cross border logistics world.
Access Token: An access token is a unique string of symbols, generally letters or numbers, that serve as an identification credential and ensure secure login to a given application. The token authenticates the user’s identity and confirms which privileges they are authorized to access.
ACH: Automatic Clearing House: A computer-based network for financial transactions that enables banks to directly connect to one another to deposit or withdraw funds. Examples of transactions completed through an ACH include direct deposits and credit card/debit transactions. These transactions usually complete on one or more predetermined days of the week.
Ad Valorem: A Latin term that, in the shipping world, generally refers to the charging of (customs, duties, tax, etc.) payments in proportion to the estimated value of the item being shipped.
Advance Ship Notice (ASN): Usually sent in a digital format, this is a complete inventory list of pending shipping deliveries and contains additional information, such as a Tracking Number, shipment configuration description, and other relevant details. It can be used as a means for billing, as well as to ascertain that all order items are accounted for.
AMP: Advanced Mail Preparation: This is a process in which the customer prepares the package for shipping by printing sort code information directly onto the label, eliminating the need for other supply chain players to re-label the packages, thereby accelerating processing times.
ATA Carnet: is an international customs and temporary exportation document. It is used to enable merchandise to clear customs and enter 87 countries and territories around the world, without having to pay any import taxes or duties. A carnet is granted to goods scheduled to be re-exported within 12 months of their importation.
BEDE: Barcode Embedded Data Encoding: A “one-touch” automated processing method that sorts/identifies shipments by their designated destination zip codes, embedded into a one-of-a-kind barcode.
BOL; Consignment Note; CN: Bill of Lading: A legal document that lists the critical and descriptive details of items being shipped, usually in the cases of international trade, for the purpose of streamlining understandings and processes between shippers and carriers. The BOL must be signed by a representative of the shipper, the carrier and the receiver, and must travel with the shipment, at all times.
Bonded Goods: are goods that are subject to duties and are currently being held by customs authorities in a secure, bonded warehouse. The goods may be released to the importer, upon the payment of duties, or other relevant fees. Alternatively, they can be released for re-export.
Brokerage: The services of a third party whose role is to enable the clearing of customs for inbound and/or outbound shipments.
Cargo Manifest: A master list of all the items within a shipment or unit of a shipment, used by the shipping personnel to summarize all bills of lading issued for a given transport. Generally includes product details, important numbers, the identity of the consignors and consignees, and more.
Certificate of Origin: This is a document that specifically names the country in which given goods were manufactured. It serves as a declaration by the shipment’s importer and certifies that the goods were wholly obtained, produced and prepared for exportation.
CMR: An abbreviation for “Convention relative au contrat de transport international de marchandises par route,” an international convention signed by the United Nations in 1956 and used in cross border road transport as a means for regulating and creating uniformity within the realm of road transport contracts.
Commercial invoice: A customs document that lists all items being shipped internationally, their exact description, true value and relevant shipping information, in order to determine whether taxes and/or duties must be leveraged.
Commercial Summary Invoice: A customs document detailing all of the separate orders invoiced in the shipment and attached to the shipment’s first pallet. This document is not required for all international shipments, but is for some, like for Trade lane DE-CN. It must contain a complete and detailed list of the total number of each article sold, their total purchase value as individual items, in addition to as a single unit.
Consignee: The receiver of a shipment, the person to whom the delivery or package is sent or delivered. This can be the buyer, or an intermediary, like a freight forwarder. The consignee pays for the delivery of a package.
Consignment: The item or items being shipped by the carrier to the consignee.
Consignor: The person or company sending the shipment to its destination address.
Consolidation: The act of combining multiple items into a single shipments, or multiple shipments into one, for the purpose of reducing transportation rates.
Consular Invoice: This is a document that is certified by the consulate of the shipment’s destination country and is required by select countries’ governments for the purpose of more stringent import control. It details the and certifies the shipment of goods from one country to another.
Conveyable: Parcels that are conveyable are stable and are not fragile: they are safe for transportation on conveyor belts. Parcels that are not conveyable may have special signs printed on them indicated items inside are made from glass, contain liquid or are packed in plastic bags. Conveyable items must not exceed certain maximum dimensions, which can differ in light of countries’ unique regulations and transportation equipment.
Cost, Insurance, and Freight (CIF) value: The sum of all retail, insurance and freight costs, tabulated for the purpose of determining taxes by destination countries’ customs agents when shipping internationally.
Courier service: A parcel and document delivery company. Usually a private company that charges higher rates than a country’s postal services, typically in exchange for faster, more reliable service.
Customer Service Agreement or CSA: is a signed contract that details the scope of the service to be provided to the customer by the service provider. It injects transparency into any shipping agreement and therefore promotes a sense of trust.
Customs Duty: is a tax taken at the time of import when merchandise enters a sovereign nation. Normally the tax is based on an estimation of the value shipment, weight, or a combination of these and other elements.
Custom Encoding Rules: A set of unique classification rules that enable seamless package receiving, sorting, mixing, and transporting. The rules can be based upon product and weight.
Customs brokers: Professionals who represent importers and exporters and serve as their intermediaries vis-a-vis Customs proceedings. They generally assume responsibility for the entire Customs clearing process, from ensuring documentation submission, to making relevant payments and arranging for inland transportation services.
Customs Declaration: A statement or action, usually in the form of written documentation, that lists all goods being shipped to that country, as required by Customs.
Cut-off time: The cut-off time is the latest time we guarantee same day order fulfillment.
Dangerous goods or DG: Items that could cause harm to persons’ health or safety, or to the environment when under transportation conditions and must, therefore, be handled with extra care. Examples of DG sold via e-commerce include alcohol, lithium ion batteries, and liquids. The exact definition of DG is determined by IATA, the international organization charged with regulating air travel.
Dead weight: the mass of your package, including all packaging materials.
Delivered Duty Unpaid or DDU, also Non-Free Domicile; Non-Free Dom; DTU: Items labeled as DDU or DTU are liable for duty and other customs clearing payments – which are not included in the shipping costs. These payments are to be paid by the recipient prior to delivery.
Delivered Duty Paid or DDP, also Free Domicile; Free Dom; DTP : This means that any duty or customs cleaning payments have already been covered by the recipient during the checkout process and the items can be delivered straight to their destination, following their coordination by the merchant.
Delivery Confirmation or DC: Notification of the date and time of a shipment’s attempted or successful delivery, for tracking and confirmation purposes.
De minimis value: The shortened version of the Latin expression “de minimis non curat lex.” In English: “the law does not care about very small matters.” In practical terms, the minimum value on which duties and taxes are to be collected – smaller amounts are deemed a waste of time to collect.
Delivery signature (or proof of delivery or delivery confirmation): The recipient must sign for the parcel, in order for the parcel to be released into their possession and fulfillment to be complete. In some cases, the recipient must be the person to sign; in other cases, an indirect signature, at the hand of a friend or neighbor, is sufficient.
Denied Parties: Any person or entity with whom one cannot legally enter into a contract for the supply of goods or services.
Destination Country: The country where the consignee is located and to where the shipment is headed.
Dimensional Weight/Volumetric Weight: The translation of a parcel’s dimensions into weight for easy calculation purposes.
Dimension Range: How long, tall and wide any given item can be, and still be shipped along a particular trade route.
Drop-off: A process in which consignments directly enter the shipping network upon being delivered to an injection point by the customer.
Delivery Service Provider or DSP: The private or public intermediary responsible for the delivery of mail and parcel items.
DSP Label: The final label a parcel receives prior to being delivered to the recipient by the DSP. The DSP label tends to contain a tracking number, for easy identification.
DSP Tracking Number: A unique set of digits that link the shipment item to its process in the fulfillment chain. Usually appears together with the recipient’s name, a timestamp and location status.
EAN: European Article Code
eBOL: Electronic Bill of Lading – A digital version of the legal document that carriers create and issue to shippers. It contains detailed information on the shipment’s contents, for confirmation and billing purposes.
Electronic trade: See below: Paperless trade.
Endorsement: Directs a DSP on how to handle non-deliverable mail items for US domestic shipments. Options are Forward Service Requested; Change Service Requested; Return Service Requested; Address Service Requested. If a DSP utilizes the service endorsement, they will charge our business customers directly via a Centralized Account Processing System (CAPS) account or postage due to delivery. Endorsements must be printed for a package that has active Delivery Confirmation.
Exchange Rate: How much one currency can be exchanged for another.
Expedited shipping: Any shipping method that promises faster fulfillment than standard shipping processes might provide. Usually same or next-day and at a higher cost than standard shipping services.
Exportation: The shipping of items across international borders.
Exporter of Record: An individual or entity responsible for can be an individual or an entity who is responsible for the smooth and successful clearance of exportations. They are charged with documentation, regulation upholding and final arrival, on penalty of severe criminal and civil punishment.
First-mile delivery: The first stage in the logistics supply chain. During this stage, the parcel is either dropped off at a designated location by the sender, or is picked up by a shipping service provider.
Forwarder , or freight forwarder. A person of entity responsible for coordinating the shipment of goods from the manufacturer or producer to a customer or end-buyer. The forwarder does not ship them items themselves, but rather contacts the shipping process out to one or more carriers within their logistics network. Also known as a non-vessel operating common carrier (NVOCC).
Flat rate shipping: The process in which a parcel is shipped for a single, predetermined rate. The rate is not subject to change in accordance with the parcel’s dimensions or weight.
Free Zone: An area within a country that is not subject to that country’s customs regulations. Examples include seaports, airports, warehouses and the like. Free Zones are therefore ideal locations for importers to bring goods of foreign origin – they can save money by not having to pay customs duties and taxes. Other names for Free Zones include “free ports,” “free warehouses,” “free trade zones” and “foreign trade zones.”
Fulfillment: Fulfillment is a term for the process in which the merchant takes action to supply the customer with their purchased order, from point-of-sales entry, to last-mile delivery.
Fulfillment center: A physical location, such as a warehouse, in which inventory is stored and prepared to be shipped to the recipient.
Fully Landed Costs or FLC: The final cost tally a recipient must pay in exchange for the release of an imported shipment. Can include shipping costs, local taxes and duties.
GST: Goods and Services Tax, a value-added tax on most goods and services sold within the domestic consumer market. Consumers pay the GST upon completing their purchase, and it is then forwarded to the government by the business who sold the goods and services.
Harmonized System or HS code: The Harmonized Item Description and Coding System, or HS code, is an international system that classifies traded products, and identifies them according to 6-digit number sets. Maintained by the World Customs Organization (WCO), HS codes are required for international Customs declarations purposes.
Hub: A parcel sorting and re-distribution facility.
Identcode: A numerical parcel identification code.
Import: The act of shipping goods from a foreign country into one’s home country.
Import duty: The fee levied on goods imported from a foreign country, in the form of the absolute value of payable tax. The goal: safeguard domestic markets.
Importer of Record or IOR: An entity or individual responsible for the safe and lawful importation of goods. The title includes the responsibility for filing all legally required documents, as well as for upholding all relevant safe importation laws.
Inbound: Refers to the direction of logistics activities (transportation, storage, delivery, etc.) being business-forward (entering the business).
Incoterms or ICT: are terms set by the International Chamber of Commerce (ICC), that determine the costs associated with transporting and delivering goods cross-border and determine whether the sender or the receiver will be paying.
Insurance: A payment that guarantees monetary reimbursement in the event that a hazard befalls their shipment.
Insurance Certificate: A document that is used to cover loss or damage to the insured cargo being shipped.
Insurance Policy: A contract that stipulates the terms of the insurance taken out.
Intended Returns: These are shipments that were delivered to the recipient, but the recipient wishes to return.
Item: Another term for the individual units in an order.
Label: An identification tag that minimally details the addresses of the shipment’s sender and recipient. Legible labels must be affixed to each parcel.
Labeling: the process of attaching a label (see above) onto a parcel.
Landed Cost: The cost of the imported goods upon entry into a country, minus charges occurring following the item’s departure from the import point. Can include freight, insurance, port and docking costs.
Last-mile delivery: The final stage in any logistics supply chain, during which the parcel is delivered to the recipient.
Manifest: A detailed list of all items being transported from one business partner to another, using a shipping provider. The list ensures that all items are accounted for, at all times.
Merchant: A person or business involved in selling and supplying merchandise to recipients or members of a trade. The merchant sends out purchases in the form of parcel shipments.
Material Safety Data Sheet or MSDS: A document that enables safe handling of a product by providing information on potential usage hazards.
Paperless trade (also electronic trade): A process in which the shipper is able to file customs documents via the internet, rather than having to spend money and waste paper on printing and sending in hard copy documents.
Order Fulfillment: The complete process in which orders are received by warehouses from merchants, processed and shipped to end-customers.
Order item: Units within a greater order.
Outbound: Logistics processes pertaining to goods leaving a business and being shipped to the recipient.
Postal service: Public or national government-run shipping companies. Cheaper, but not necessarily as streamlined at fulfilling shipments as private shipping companies.
Phytosanitary Certificate: A certificate issued by a government agency that ascertains that the importation of plants, plant products, or other regulated materials meet foreign countries’ importation regulations, have been inspected and are pest and disease-free.
Pick and Pack: A process in which an order is compiled by gathering together individual inventory items, packaging them as a unit and shipping them to their destination as a single order.
Pickup: The process of collecting consignments from a merchant for the purpose of shipping them.
Pickup and Delivery or PuD: A shipping service that includes multiple processes: route planning and preparation, on route, post route, dispatching, debriefing, and processing.
Pick Up Drop off Point or PUDO: A location that recipients can visit in order to pick up or drop off parcels, without having to wait for a first or last-mile courier. Often, these locations are local shops or retail stores that offer PUDO services in addition to their regular activities.
Piece: Units within a shipment. Each piece is packaged and handled separately.
Preference (or Preferential) Duty: A reduced duty rate that is tabulated with respect to the value of the goods and the country it was imported from.
Pro-forma Invoice: An estimated invoice provided by a merchant to the recipient prior to the merchandise’s shipment, outlining what is being sent, in what quantities, what their value is, and other relevant specifications. This is not a demand for payment.
Proof of Delivery or POD: A signature made by the recipient upon receiving the shipment, or other form of confirmation.
Receiving: The acknowledgement that an item or items have been received and will be moved to processing, ahead of shipping.
Recipient: The individual or entity whose name the shipment is addressed to and who ultimately is meant to receive the parcel. The final player in the sales fulfillment cycle.
Return: A shipment that is sent back to the consignor after fulfillment is complete, for a variety of reasons.
Routing code: A series of machine-readable numbers that enable the parcel to be identified across the system network. Based on codes for street and house number or postal zip codes.
Return label: A pre-paid, pre-addressed shipping label that customers can use to return elivered goods to the seller, without having to pay any extra shipping fees. The return shipping fee would then be charged to the seller.
Safe place: A location named by the recipient, where the parcel can be left, in the event that the recipient is not available at the time of delivery. It is recommended that the location be inaccessible by third parties.
Sales Tax: is a consumption tax levied by a destination country’s government on the sales of goods and services. It is levied from the sales task of said goods and services.
Second delivery attempt: A second attempt at delivering the parcel to the recipient, in the event that the first attempt was unsuccessful. Usually one or two days later.
Security area: A designated area for storing and processing parcels that have yet to clear Customs.
Service Point: A dedicated parcel drop-off and pick-up location, typically located at or near Depot or Hub facilities, or in special offices..
Shipping account: An account or a contract with the shipping carrier, containing personal information such as transaction history, address and payment information. Some carriers may provide shipping accounts with high volume or high frequency treatments with more favorable shipping rates, credit terms, etc.
Shipping insurance: Insurance that protects the merchant against loss or damage caused to the parcel during the fulfillment process. There is generally a basic coverage fee, with options to increase coverage, at an additional cost.
Shipment: A quantity of goods, or consignment, packaged as a unit and requiring transportation transportation from one location to another. The shipment process begins upon the shipment leaving the consignor’s location and ends upon arrival at the consignee’s destination.
Shipper: The merchant or other person in charge of sending the parcels to the buyer. An e-commerce platform may or may not be involved.
Shipping Profile: An account containing is specific shipping details as they relate to products, weights, destinations, etc., so that all fulfillment process touch points are maximally informed, to prevent miscommunications and mix ups and ensure each parcel reaches the correct recipient in a timely fashion.
Stock Keeping Unit or SKU: A product identifier, as defined by the merchant.
Service Level Agreement or SLA: A commitment between a service provider and a client regarding the quality, availability, responsibilities and other service-relevant aspects.
Stack factor: The number of outbound processed pallet pieces vs. how much loaded floor space and how many online hauls are available for stacking.
Tariff: The percentage of tax to be added to the cost of the item being imported into a given foreign country.
Tariff-Code: (also see HS Code) – Destination Country Customs Code four countries where duty and tax rates apply. 8 -11 digits where the first six digits are always the HS-Code. The number of digits varies according to destination country.
Thermal label: An economic and efficient form of printed shipping labels, using thermal heat instead of ink or toner.
Threshold: The maximum value an item can hold without having to pay taxes vs. the minimum value a item must hold for taxes to apply. Or, when a package(s) is left by the door (or threshold of a building), as opposed to the delivery person entering to hand it over.
Time definite: A guaranteed delivery time and date.
Time window delivery: An agreed upon time slot for parcel delivery.
Track Event: The definition of where and when a shipment is at any point during the fulfillment process. Represented by – date/time – location – object – activity type (= status).
Tracking ID: A means for identifying a parcel and its status throughout the fulfillment process. Sellers and recipients alike are provided with the tracking ID, injecting a sense of transparency and comfort to the process as a whole.
Undeliverables: Goods that cannot be delivered to the recipient.
UN 38.3 Test Report: A certification that ensures that lithium-ion batteries can be safely transported via air cargo. Usually required in addition to MSDS.
Value Added Tax (VAT): Also known as Goods and Services Tax. A consumption tax that is applied to purchased goods at the destination country.
Volumetric weight or dimensional weight: The space that a parcel takes up in a shipping container. Calculated by multiplying the parcel’s length, width, and height, and then dividing this number by a cubic divisor. As larger parcels take up more carrier space than heavier parcels, carriers may compare volumetric weight to actual weight and charge according to the larger number.
Warehouse Management System or WMS: A web-based system for the management of a store’s inventory within a warehouse.
Waybill: A document that is often used interchangeably with a shipping label, and contains pertinent shipping information, such as origin and destination, shipping method, and tracking ID. Issued by the carrier.
White Label: An item on the shipping label that contains consignee information and sometimes customs declaration information. Includes a barcode with a packet identifier (e.g. CCN = Customer Confirmation Number). The White Label is attached by the merchant and is later replaced with the DSP Label.
Zip Code: A string of numbers that defines a particular geographical zone, such as a street. Used to streamline delivery processes.
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亚马逊卖家如何做好准备，备战旺季？ 2022年 7月 27日 旺季还有很长时间，但如果卖家不做任何准备，等到旺季真正到来时就会手忙脚乱，无法达成旺季的最高销售额。对亚马逊卖家来说，旺季是一年中赚钱的最佳时期，也是压力最大的时期，提前做好准备可以让利润最大化。 卖家该在旺季前做好哪些准备，以便在今年增加销售额并扩大客户？无论是黑色星期五、网购星期一，亦或是圣诞节，完成以下步骤，卖家都能够提前做好准备！ 准备好产品 旺季临近，到了卖家为销售高峰准备产品的时候。 首先，卖家要通过添加更多购物者可能搜索的高频关键字，准备产品描述和列表。例如，在标题中包括节日、圣诞节或礼物等词，以便寻找礼物的购物者可以在搜索区域找到您的产品，您还可以在列表中添加更多以假日为主题的图片。 最后，确保您的列表中包含尽可能多的详细信息，给客户留下问题可能会导致他们选择其他店铺购买产品。 预留充足的库存 经营一个成功的亚马逊电商业务需要准确的库存预测。旺季前夕，卖家要密切关注库存，确保有足够的库存来满足任何预期需求。 请记住，每年有许多消费者都会提早开始假日购物，以便在节假日准时将礼物送出。因此，卖家请确保库存容量充足，为早期购物者做好准备。 针对亚马逊FBA的卖家，ZL MAX™将确保准备的拼箱货物准时送到亚马逊FBA仓库，并根据卖家的需求快捷运输。如果库存容量不足以存放为假期储备足够的货物，卖家可以考虑在美国使用一个额外的第三方仓库。 如果卖家遇到中国到美国的仓到仓运输，时间和确定性是他们最重要的考虑因素。因此，卖家可使用ZL MAX™，免费对接亚马逊，助力卖家把拼箱货物从中国运至美国。使用该系统，卖家可获取实时报价并且在线预订货物，由值得信赖的船司ZIM负责运输。 以星综合航运ZIM和以星物流中国ZLC将确保您的运输时效，保证舱位，并在美国港口享受优先提货。 今天就加入ZL MAX™ ，点击此处免费注册。 准备好营销方案 假日开始前几周，是卖家准备营销的好时候！ 这时，卖家可以查看去年的销售额，为今年设定目标。通过优化关键字，您可以在假期销售高峰期提高产品的知名度。这是开始考虑在假期期间提供的任何折扣或促销活动的好时机，提供优惠打折，也是提高亚马逊销售量的好时机。 确保能为客户提供最好的服务
美国上演“世纪大堵塞”，何时降温？ （文/雨果跨境吴白珏）2022年 7月 19日 屋漏偏逢连夜雨，船迟又遇打头风。 今年7月是美国港口有史以来第四个最繁忙的月份，港口拥堵情况持续。 “货主们都不来取货，在此之前从未见过港口堆场被塞得如此满满当当，我们的压力也从未如此大。”佐治亚州萨凡纳港口负责人格里夫·林奇略显无奈的说道。 佐治亚州萨凡纳港口位于美国东部海岸线上，是北美最大的集装箱码头，同时也是美国东海岸第二繁忙的港口。据悉，目前有64%的船只聚集在美东和墨西哥湾沿岸的港口，数以万计的集装箱堆叠在一起，像五颜六色的儿童积木一样堆得高高的，一眼望不到头。而格里夫·林奇作为港口负责人，每天一睁眼，就得开始为这些堆积如山的集装箱忙得焦头烂额。 据乔治亚港务局报告显示，萨凡纳港口5月份总共运输近52万个20英寸标准的集装箱，打破了2021年10月创下的50.43万个的集装箱数量纪录。与去年同期相比，5月份的吞吐量增长了8.5%，创历史单月新高。据报道，美国东海岸（USEC）和墨西哥湾港口等待集装箱船，船舶排队远远超过美国西海岸（USWC）。 拥堵的萨凡纳港只是全美“供应链大混乱”的一个缩影。当下美国地区各港口拥堵情况如“龙卷风”，呈现上升趋势。 美国港口再现“海上大堵车” 另一边，美国西海岸港的日子也不好过。 根据对MarineTraffic和加利福尼亚州排队的船舶跟踪数据，截止7月8日，共有125艘集装箱船在北美港口外等待靠泊，虽比1月份美西拥堵高峰时的150艘等待船舶下降了16%，但比一个月前的92艘船舶增加了36%。 与此同时，7月14日，受加州AB5法案影响，美西三大港口—洛杉矶、长滩和奥克兰的卡车司机相继宣布罢工，雪上加霜的是，美国全国货运铁路劳工谈判陷入僵局，铁路和工会或将面临停业或罢工，进一步加剧了洛杉矶/长滩港的集装箱积压。 “目前美国铁路行业已经饱受人手短缺的困扰”，今年5月，监管铁路行业某独立联邦机构负责人称，“铁路公司在过去六年里削减了4.5万个工作岗位，几乎占其员工总数的30%。”人手的短缺加速了美国主要海港出现拥堵危机，给亚马逊卖家们带来不小的打击。最近有不少亚马逊卖家在疯狂吐槽，有的卖家说6月中下旬自己的货走的一批快船，而且还是正班船，现在已经开船35天了，却迟迟等不到接收的消息；还有亚马逊卖家说自己有一批货已经到了美国港口，却撞上卡车司机罢工，导致进口货物交付放缓。 当前港口集装箱港口拥堵压力短期难解，得益于ZIM与港口签订的运营合作协议，ZL MAX™拥有美国邮政优先权，意味着客户通过ZL MAX™渠道运输货物，其可以在美国港口更快地被处理和卸载；不仅如此，亚马逊卖家选择ZL MAX™ 快船服务，运输稳定又高效，仓到仓仅需20天。 美国港口拥堵的“元凶” 去年下半年以来，美国东西海岸港口的拥堵情况愈发严重。疫情爆发以来，全球海洋集运费用开启了疯狂涨价模式，2019年-2021年，海运市场价格大涨5倍有余。面对强劲的市场需求，20年来美国港口的沉疴痼疾却一直未改善，如今东西海岸港口的堵塞进一步制约了全球集运行业的运力。 影响港口拥堵的原因有很多，包括人力资源短缺、船舶的码头作业效率低、港口码头基础设施不足、港口集疏运体系不完善等。就以洛杉矶和长滩港为例，两个港口占领美国进口运输数量的半壁江山，码头效率被拖累的原因主要在于： 一、后端仓库满，货柜车架周转不开。美国把拖车和车架分开管理，货柜提完后卸货遇到问题不能马上还回去，箱子和车架是一起的，造成车架的短缺。且洛杉矶港堆场利用率达90%，这意味着大部分的卡车和人员都难以有效地移动。 二、免堆存期存放。部分大客户从船公司拿了比较长的免堆存期，导致堆场爆满从而形成恶性循环。截止7月2日数据显示，LA港的码头共有82,640个进口集装箱，集滞期超过九天或更长时间的集装箱高达30206个，这与2月份的低位相比足足上涨了一倍以上。
以星物流中国（ZLC）、Ladingo和以星航运（ZIM） 联合推出全新服务 —— ZL MAX™ 专为亚马逊卖家和电商客户打造的全新选择 以星物流中国（ZLC）、Ladingo和以星航运（ZIM）今天联合宣布推出 ZL MAX™, 这是一项极具创新的物流服务，专为满足往返中国和美西海岸贸易的亚马逊卖家和电子商务企业的需求而设计。 这三家公司联手创建并推出了ZL MAX™，这项先进的服务可为客户提供智能、快速的航运解决方案，并且涵盖全方位的端到端物流服务。 客户通过ZL MAX™能感受到多渠道全方位的服务体验，其中也包含了Ladingo —与Amazon系统完全对接的专属电子化平台。该平台可以使电商客人在线查看实时的全段报价，以及简单方便的拼箱订舱操作，不再为目的港的海关额外收费感到担忧。还提供了定制化的提醒功能，让客人轻松跟踪货物的全程运输轨迹。 以星物流中国会监督管理所有货物自收货地运输至指定的美国西海岸Amazon FBA仓库。以星物流中国还联合以星航运的电商快航服务ZEX，以保证最短的运输时间并且锁定舱位和目的港快速提箱服务。 以星物流中国区总裁Jeff Xu先生表示：“在电子商务市场需求快速发展同时供应链又发生破裂的环境下，以星的电商快航，Ladingo先进的电子平台加上专业且富有经验的以星物流中国这样的一个强强联合，一定会带给我们的客户高水平和周到的服务体验。” Ladingo首席执行官Hagar Rips女士表示：“影响电子商务企业发展的主要因素之一是拥有可靠且灵活的物流解决方案。在Ladingo，我们让电子商务体验变得更简单便捷、数字化。我们与以星航运和以星物流中国的合作，将为客户提供贯穿始终的多元化、数字化的跨境电商解决方案。” 关于以星物流中国 ZIM
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